EAP or a wellbeing hub: what your team will actually open

An employee assistance programme is built for counselling referrals, often paid per head whether or not anyone calls. That can be the right safety net. It is a weak daily habit.

A wellbeing hub is the thing people might open on a Tuesday: a short lesson, a private mood pulse, a challenge, a guide. It does not replace counselling. It stops everything depending on a crisis before help appears.

Many employers need both. Keep the EAP or medical-aid contact for clinical support. Put the number inside the hub so staff are not hunting through an old email. Use the hub for skills, habits and a report you can read.

Ask vendors three questions. What does a manager see about an individual? What is hidden below a group of five? What happens to the data if we leave? If the answers are foggy, keep walking.

HealthCafé is the hub side of that pair. You can store your own EAP details for staff to see. We do not sell their health notes back to you.