Question 1

Is HealthCafé medical care or counselling?

Accepted Answer

No. Lessons and check-ins are general wellbeing information. They are not a diagnosis, treatment or emergency service. In a crisis, call SADAG on 0800 567 567 or the Cipla Mental Health Helpline on 0800 456 789.

Question 2

What can a manager see about my health?

Accepted Answer

Nothing individual. Mood notes stay out of employer reports. Dashboards show participation, course completion and pulse trends only for groups of five or more. Smaller groups are hidden.

Question 3

Who is HealthCafé for?

Accepted Answer

South African employers with about 20 to 2,000 staff. HR managers, owners and wellness leads buy it. Employees use it. It is a product of EduCafé (Pty) Ltd.

Question 4

How does the free trial work?

Accepted Answer

30 days, up to 25 staff, so you can see whether people actually finish the short lessons. You invite them by link or spreadsheet. No individual health data is included in the management view.

Question 5

How do you handle POPIA?

Accepted Answer

Consent is collected at sign-up. We minimise what we collect. Health information is special personal information and is only kept with explicit consent. It is not shared with the employer. You can read the privacy notice before you start.

Question 6

Will it work during load-shedding and on a small data bundle?

Accepted Answer

Yes. Lessons are short text you can finish on a phone. We do not autoplay video. Challenges and check-ins are light on purpose.

Question 7

Can we add our own EAP or medical aid number?

Accepted Answer

Yes. In the employer settings you can add the name and number staff should call. HealthCafé does not replace that service.

Question 8

Do you run weight-loss challenges?

Accepted Answer

No. Challenges are opt-in habits such as steps, short walks or a lights-out streak. Leaderboards never include people who did not join.